Orders are processed within 1–3 business days. Estimated delivery times: UK Express Delivery: 2–5 business days UK Standard Delivery: 3–8 business days International: 7–15 business days ​ Please note that delivery times are estimates and may vary due to external factors such as carrier delays, customs, or high demand periods.

Yes, all orders include tracking. Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery in real time.

You have the right to cancel your order within 14 days of receiving it. To return an item: Contact us within 14 days Send the item back within 14 days after contacting us Items must be unused and in original packaging.

Customers are responsible for return shipping costs unless the item received is faulty or incorrect. If your item is defective or you received the wrong product, we will cover the return costs or provide a replacement at no additional charge.

If you receive a damaged or defective item, please contact us within 7 days of delivery. We will arrange a replacement or issue a full refund at no additional cost to you. Please include your order number and clear photos of the issue so we can resolve it as quickly as possible.

Once your return has been received and inspected, your refund will be processed within 5–10 business days. Please note that it may take additional time for the funds to appear in your account, depending on your payment provider.

You can contact our support team via email at contact: Pawbesties We aim to respond to all inquiries within 24–48 hours (excluding weekends and public holidays).